In cases where a user’s credentials has been compromised, or he/she has lost the password to gain access to Works Manager Online operations, the assigned registration administrator can change the profile of the user.
Navigation: User Registration => Manage Login Profiles.
On the page served titled Manage (Edit) Login profiles, modify the profile details as required.
- Select the User to Edit
- Change any of the details on the form as required. The Username cannot be changed !
- Change First Name
- Change Last Name
- Change Email
- Enter Password
- Enter Repeat Password
- Click Update
- Inform the user of the changes. If password was changed, send it via a secure channel.